Noise, vibration and harshness (NVH) troubleshooting
NVH troubleshooting chart

If necessary, repair or replace these parts.

Troubleshooting guide
The system should respond correctly to all voice
commands without difficulty. If problems are encountered,
try the following solutions.
Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
Symptom
Solution
...
Receiving a call
When a call is placed to the connected phone,
the display will change to phone mode.
To accept the incoming call, either:
Press the button on
the steering
wheel, or
Touch the green phone icon on the screen.
To reject the incoming call, either:
Press the button on the
...
Preparation
Special Service Tool
The actual shape of the tools may differ from those illustrated here.
Commercial Service Tool
...